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More Custom Sportswear Choices — No Minimums Or Set-ups

LogoSportswear Help & FAQ Center

Find answers to common questions and learn more
about designing, ordering and selling custom apparel.

    Frequently Asked Questions

    What type of custom apparel is available through LogoSportswear?

    There are over 5,000 custom apparel products available through LogoSportswear! You can customize t-shirts, polos, jackets, sweats, caps, team uniforms, gifts & so much more. Browse our site to find exactly what you're looking for, or give us a call toll free at 877-535-5646, Mon. - Fri. 8:00am - 7:00pm EST for assistance.


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    Can I send in apparel to be customized?

    Unfortunately, we are only able to decorate apparel and gift items purchased through our website.


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    What can I add to custom apparel?

    There are many ways to customize apparel on LogoSportswear. You can upload a company logo or personal image, create your own text elements or use any of our free design templates and clipart images to design custom apparel for your business, group or event.

    Our Online Designer's roster system makes it easy to add personalized names and numbers to team or group apparel.

    There are some elements that you cannot use when customizing your apparel, which are outlined in our Copyright & Licensed Apparel Policy.

    Learn more in Design Online.


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    How many custom products can I order?

    Whether you want 1 item or thousands, you've come to the right place! At LogoSportswear, we are proud to offer no minimum order requirements on most products across our site. If you are looking to fulfill a larger order volume, we recommend that you call toll free at 877-535-5646, Mon. - Fri. 8:00am - 7:00pm EST to work directly with one of our knowledgeable sales representatives to ensure you get the best possible pricing and provide you with a direct line of contact regarding your order.


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    What are the possible decoration locations for custom products?

    Available decoration locations will vary by product. Some of the standard decoration locations for shirts, sweatshirts and jackets are: left chest area, right chest area, left sleeve, right sleeve, full front and full back. Some hooded apparel can be decorated on the hood. Hem placements and below back collar decorations are available for certain shirts, sweatshirts and jackets. Caps can typically be decorated on the front and back.

    Not all possible decoration locations may be present in the Online Designer. If you want to decorate an item in a location that is not currently available online, please call us toll free at 877-535-5646, Mon. - Fri. 8:00am - 7:00pm EST. Many times, we will be able to accommodate unique requests and offer suggestions of additional placements to enhance your order.


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    Will my custom item look exactly like the Online Designer preview?

    The Online Designer allows you to see a preview of your custom apparel as you design it. Please note that this preview is not an exact representation, and is meant only to give you a general idea of the end result. We have standard locations for decoration (e.g., left/right chest areas, back, under back collar) that may vary slightly from what you see in your Online Designer preview. Our production team will always work to make sure your design looks its best on the custom apparel products you order. Slight deviations between the Online Designer preview and your final product should not be considered errors.


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    How will my product fit?

    We offer a variety of size and fit options that vary based on the product you choose. Our fit options include classic, athletic, slim, juniors, semi-fitted, plus, and big & tall.

    There are several locations where you can view the fit for your selected product.

    On a product page, click the "Size & Fit" link near the Start Designing button or scroll down to the Size & Fit section. Here, you will see a product image on the left with a caption saying the product's fit (e.g., This Product is Classic Fit) with a brief explanation of what that fit entails. This information, along with the accompanying size charts, should help you purchase the best size for your order.

    While using the Online Designer to customize your product, you can click the Step 5 "PROOF & BUY" button on the left side to access information about Size & Fit. Click the Size & Fit tab at the top right to view the Sizes and Garment Measurements panels. This area outlines the product's available sizes, measurements, and any special considerations related to the garment's fit.

    When viewing products on a landing page, you can filter your results by fit. Simply look through the filter options on the left to select a particular fit. This will narrow your search results to include only those products that match your search term(s) and are the appropriate fit.

    Learn more about our size & fit options. If you have any questions about a product's size or fit, please feel free to contact us at 877-535-5646, Mon. - Fri. 8:00am - 7:00pm EST.


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    How can I track my order?

    Check your order status anytime by visiting the Track Your Order page. Clicking this link will redirect you from current page to the accounts area.

    You can also view your order history, track your orders, place a re-order, and much more by signing into your LogoSportswear account.


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    What are the rules of your Photo Contest?

    Our customers are the best! That's why we created a monthly photo contest where customers can submit photos showcasing the incredible custom apparel and team jerseys they designed on our sites. We encourage all customers to show off their creations… with an added incentive!

    Every eligible photo submission is entered into a monthly drawing for a $250 site credit, which can be used for future purchases on LogoSportswear.com or TeamSportswear.com. Winners are chosen based on how well they demonstrate a sense of group unity or team spirit. LogoFan submissions may be featured on our website and social media networks.

    To be eligible, photos must include custom apparel purchased and decorated through the LogoSportswear or TeamSportswear sites. Our team reviews all entries prior to publishing, and reserves the right to refuse entry for images containing offensive language, graphic imagery or other inappropriate content.

    Submit your photo now!


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    Do you offer any Rewards Programs?

    We currently have two rewards programs for LogoSportswear and TeamSportswear customers.

    LogoRewards is a point-based customer loyalty program for purchases made on LogoSportswear.com and TeamSportswear.com.

    For every dollar you spend on LogoSportswear.com or TeamSportswear.com, you earn 1 LogoReward point. Every 2,500 LogoReward points earns you a $50 coupon towards a future purchase through LogoSportswear or TeamSportswear.

    You can earn unlimited LogoReward points in a calendar year, and you'll receive 200 points instantly just for creating an account on our site!

    LogoReward points are applied to your account after an order has shipped. They may take up to 24 hours to appear in your account. Learn more on our LogoRewards page.

    Larger, business orders can take advantage of our Business Rewards program. We offer different free gift options for different spend levels, ranging from $500 and up. Visit our Business Rewards page for more information on the program and free gift levels.


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    Where can I find LogoSportswear coupons?

    Visit our Coupons page for all current, active promotions on LogoSportswear.com and TeamSportswear.com. You can also follow us on social media (Facebook, Twitter, Google+ and Pinterest) or sign up for our email newsletter for the latest promotion information.


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    Where can I find information regarding returns, exchanges and cancellations?

    Please visit the Ordering section of our Help Center for this information.


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    I'm in a rush and need custom apparel very quickly. What are my fastest options?

    Sometimes you need to get custom apparel in a hurry. Most of our custom products are delivered in approximately two weeks. However, we offer a limited selection of custom printed products with extremely fast turnaround, some of which can can be delivered in as little as three business days. Learn more and shop these products.


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    Design Online

    Artwork Guidelines

    Artwork Guidelines

    Below you'll find the details on how to provide us with the best possible image for your custom order. If you would like our Art Help team to evaluate your artwork, or if you just have a few questions, give us a call at 877-535-5646, Mon. - Fri. 8:00am - 7:00pm EST or start a live chat now.

    Accepted File Types: (bolded types are preferred)
    AI, EPS, PDF, SVG, CDR, PNG, JPG, TIF, GIF, BMP

    Vector Images (preferred)

    Vector File Types: .ai, .svg, .eps, .pdf .cdr

    Vector images are made up of lots of tiny dots that can be expanded or contracted when an image is resized. This makes vector images very easy to make smaller or larger than they originally were without making your image look blurry or pixelated.

    Here are some vector artwork tips you or your designer can use:

    • Make sure your document is cropped as close as possible to the artwork
    • Convert all paths and text to 'outlines' or 'curves'
    • PDFs should be 1-page documents

    Raster Images

    Raster File Types: .png, .tif, .gif, .jpg, .bmp

    Raster images consist of static dots, or pixels, that make up all the colors, shadows and highlights in an image. Most often these images are created by scanning artwork or digital photographs, or by "painting" with a photo editing or paint program (Adobe Photoshop or GIMP). Most images you'll find in a Google Image Search are going to be raster.

    Raster images cannot be printed larger than they are saved without a loss of quality. For best results, create raster files measuring at least as large as the area on which you will be printing (if not larger), at a high-resolution (300DPI). Images taken from web sites may not be high resolution and may not reproduce well. Transparent formats (.png, .tif) work best.

    Don't see your file type listed? Not sure if your artwork meets our specifications? Need a little help getting your design to pop? Call us for help and a FREE artwork evaluation! 877-535-5646, option 3, or start a live chat.

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    Decoration Options

    Embroidery

    Our embroidery process creates a hand-made, stitched, professional look perfect for your business, group or sports team. We have hundreds of free embroidery clipart designs that you can use without fees or minimum order restrictions.

    To embroider your own logo onto custom apparel, we first have to digitize the file, or turn your image into a rich, three-dimensional format perfect for embroidery.

    A one-time, non-refundable $49.99 digitizing fee will be charged for each uploaded image file. However, we'll waive this fee* if you order six or more of the same garment with the embroidered logo! (*Waived fee does not apply to full back embroidery.) Learn more about Digitization.

    There are two types of embroidery:

    • Small Format Embroidery - left/right chest, sleeves and small back placements; maximum embroidery size for shirts is approx. 4"w x 4"h; letters can be embroidered as small as 0.25" high.
    • Cap or Visor Embroidery - maximum embroidery size for custom baseball caps is 4.2"w x 2.1"h; maximum embroidery size for visors is 4.2"w x 1.1"h.; letters can be embroidered as small as 0.25" high.

    Quoted embroidered product prices include a front, one location embroidery element. Additional locations will incur extra fees.

    The Small Format Embroidery placement covers up to 10,000 stitches. If artwork exceeds that limit when it is digitized, we may contact you about additional charges. Learn more about stitch overages.

    Please note: The digitized file is created in a proprietary format by our artwork team in order to give you the highest quality finished product available. Because of this, we cannot email or sell the digitized files. Your digitized logo will be saved in your account and can be used on any of our thousands of embroidery-ready products.

    Embroidery is available on a wide variety of fabric types. Slight puckering or curling around an embroidered design may occur on lightweight, polyester garments due to high stitch counts or a high density design. Our production team does everything possible to reduce this effect, but any remaining puckering is not considered a defect and is merely the result of using this decoration method on lighter fabric weights.

    Learn more about embroidery fonts, layouts, and thread colors, and design your own custom embroidered apparel.

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    Sewn On Tackle Twill & Embroidery Appliqué

    Sewn on Tackle Twill and Full Back Embroidery Appliqué, often used for sweatshirts, jackets and team uniforms, creates a nostalgic, upscale look with pieces of fabric (usually a poly/cotton twill) that are cut out and then sewn or embroidered.

    A one-time, non-refundable $49.99 digitizing fee will be charged for each uploaded image file. However, we'll waive this fee* if you order six or more of the same garment with the embroidered logo! (*Waived fee does not apply to full back embroidery.)

    Full Back Embroidery Appliqué requires a one-time, non-refundable $99.99 digitizing fee (waived if ordering six or more of the same garment with full back embroidery) and may incur additional decoration costs. You will be prompted to accept these terms before designing a full back placement. Learn more about Digitization.

    Size and Cost Requirements:

    • Small Format Shirt or Jacket Back Embroidery: maximum size of 4"w x 4"h; can be used under the collar of a shirt/jacket or below embroidered text under the collar across the shoulder blades (text will be approximately 1" high characters).
    • Full Back Embroidery / Twill Application Costs:
      • 1-5 Pieces $60
      • 6 Pieces $54
      • 12 Pieces $48
      • 24+ Pieces $45

    The Full Back Embroidery placement covers up to 80,000 stitches. If artwork exceeds that limit when it is digitized, we may contact you about additional charges. Learn more about stitch overages.

    Before sewing your garments, we will email you a sew-out of your logo on a fabric swatch for your approval. Any delays in final design approval will delay your order.

    Due to the labor-intensive nature of these decoration types, Sewn on Tackle Twill and Full Back Embroidery Appliqué decoration placements will add an additional 1 week turnaround to your order.

    FREE embroidery setup promotion requires extensive embroidery design set-up investment. Any additions, deletions or alterations from the original design you provided will be charged a $50 alteration fee. If you wish to cancel your order, a $50 cancellation fee will be charged for the design setup investment.

    Design your own custom embroidered apparel.

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    Digital Printing & Screen Printing

    LogoSportswear offers the most advanced imprinting capabilities in the industry. Whether you've uploaded your own image or photo or are using any of our free custom t-shirt design templates, we'll make sure it looks great on your product.

    Screenprinting works well for vibrant designs (or designs on dark-colored apparel) using spot color printing or four color process. The screenprint process involves forcing ink through prepared screens of fine material to create designs. The maximum imprint size is 12"w x 12"h. Screenprinting is generally used with quantities of 24 or more due to the extra setup required.

    Digital printing is a direct-to-garment process where water-based inks are printed directly onto the product. Because the inks are absorbed into the fabric, this print method can only be used for 100% cotton products. Digital printing is used for full color designs, ideal for photo t-shirts. It offers less restrictions than screenprinting and can be used with a wider variety of file formats, including vector art, high resolution bitmap images or digital camera photos. There are no minimums or setup fees with digital printing.

    For best quality, images should be in vector art format. See Artwork Guidelines for more information.

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    Cadcut Printing

    Cadcut Printing uses a high-performance print/cut technology to create contour-cut designs that are applied to garments with a heat-press. The specialized films are extremely durable and soft to the touch.

    This application is a great method to apply team names & numbers to athletic uniforms and for decorating dark garments. With dark garments, we use an opaque film that prevents the garment color from bleeding through the graphic. This decoration method is also very popular on blend fabrics, such as polyester/cotton or tri-blend fabrics.

    In addition to standard color choices, we also offer 8 glitter colors to give your design a little extra pop!

    Cadcut designs can only be created using 2-color, vector designs no larger than 11.8" x 11.8". Full color images can be created using Versacamm.

    To convert your design to a vector image, you must use CorelDRAW, Adobe Illustrator or Inkscape to save to outlines or along the curves. Once this is done, save the file to .eps format. NOTE: Not all .eps files are in vector format. You must convert them first and then save to this format. For assistance converting your file to vector format, please contact us.

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    Sublimation Printing

    Sublimation is a printing method used on dry performance or moisture management fabrics to maximize their wicking properties. Rather than applying a layer of ink or film like traditional printing methods, sublimation uses heat to dye polyester fibers without restricting air and moisture flow through the garment.

    This permanent process creates long-lasting, vibrant designs that will never ever crack or peel.

    Sublimation can only be used on light-colored garments and cannot be used with designs requiring white printing.

    See our line of custom sublimated apparel, custom sublimated t-shirts and custom sublimated jerseys.

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    Laser Etching

    Utilizing laser technology, we can etch your design on a variety of fabrics. The end result differs by fabric, but is always a precise, clean mark that creates a unique, upscale look.

    Our advanced laser system can achieve smaller detailing than other laser machines and allows you to take advantage of unique placements, such as across zippers and seams or down sleeves. For best results, laser etching is recommended for medium-shade garments.

    Due to the necessary setup and equipment, there is a minimum order quantity of 12 or more for laser etching.

    Browse our entire collection of custom laser etched apparel.

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    I'm placing a repeat order or adding individual items to match an existing order. Will they be decorated the same as the first order?

    We make every effort to ensure your product decoration will be consistent with prior orders. However, it is possible that the decoration method on a follow-up order may be different from your initial order. We determine decoration method based on a variety of factors, including quantity and number of decoration colors, in order to provide you with the best available decoration at the best possible price. If you have a concern about exact matching to a previous order, please contact our sales team at 877-535-5646, Mon. - Fri. 8:00am - 7:00pm EST.

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    Digitization

    What is digitization, and why does my logo have to be digitized?

    Our digitization process converts your logo into a stitch-ready format that our industrial embroidery machines use to decorate the garment of your choice. There is a one-time, non-refundable fee to digitize your logo for each embroidery size. Learn more about digitization fees.

    Begin the digitization process by uploading your logo on our digitize page.

    If you need assistance with digitizing your logo or with any other part of your order, please call our helpful sales representatives toll free at 877-535-5646, Mon. - Fri. 8:00am - 7:00pm EST

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    What are artwork and digitization fees?

    Artwork fees and digitizing fees are our in-house labor fees to recreate your artwork into the format required for our production methods. Your artwork is converted to a proprietary format by our artwork team in order to give you the highest quality finished product available.

    A one-time, non-refundable $49.99 digitizing fee will be charged to digitize each uploaded image file for Small Format Embroidery or Cap or Visor Embroidery. Full Back Embroidery Appliqué requires a one-time, non-refundable $99.99 digitizing fee and may incur additional decoration costs. You will be prompted to accept these terms before designing a full back placement.

    Pricing shown is for up to 10,000 stitches. If your design will require more than 10,000 stitches, you may be required to pay stitch overage fees. Any potential fees would be assessed during the proofing process and would be sent to you for approval. Learn more about stitch overages.

    You will only pay the digitizing fee once per digitization size for each logo or design submitted. Once we have converted your design to our stitch-ready format, you can use it at that size in future orders on LogoSportswear.com and TeamSportswear.com without paying again.

    If you order six or more of the same garment (small format and caps only) with the embroidered logo, we'll waive the digitizing fee! Unfortunately, this does not apply to full back digitization.

    Orders that are canceled after artwork has been digitized will still be charged the digitizing fee, even if it would have been waived had the order been processed.

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    What are stitch overages, and why am I being charged stitch overage fees?

    Digitization converts your logo or design into a stitch-ready format for use with our industrial embroidery machines. During the process, several factors are considered, including design elements & complexity, number of colors and size of the embroidery location. The more complex a logo is, the higher its stitch count will be. All of our embroidery clipart elements are 10,000 stitches or less. Simple logo files will likely be digitized for 10,000 stitches or less. The first 10,000 stitches are included in the embroidery decoration price for your selected custom apparel item. Large-format embroidery placements include the first 80,000 stitches.

    Once your logo has been digitized, our sales team will provide you with a digital proof for review and information regarding any potential stitch overages. Stitch overage fees are applied to each placement location on each item decorated using an embroidered design over 10,000 stitches (or over 80,000 for large-format). The fee per item may decrease as order volume increases.

    You will be asked to approve both the proof and any stitch overage fees before your order goes into production via a secure payment email. We may be able to work with you to adjust the logo and remove stitch overages before you give your approval. Please note that delays in proof approval or additional edits to digitized files may result in delayed delivery dates.

    For more information on stitch overages, please call our helpful sales representatives toll free at 877-535-5646, Mon. - Fri. 8:00am - 7:00pm EST.

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    If I have multiple logos that need to be digitized, do I have to pay each time?

    Yes, each logo you wish to use on embroidered products must be digitized separately.

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    Can I receive a discount for purchasing multiple forms of digitization?

    Yes! We offer a 10% discount for the purchase of both small and large forms of digitization. You must purchase your digitization all at once and the same logo must be used for all forms of digitization to be eligible for the discount. Please note that coupon codes do not apply to digitization fees.

    Browse our selection of custom embroidered apparel to get started.

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    What are the artwork requirements to have your logo digitized?

    Digitization looks best when logos are composed of large areas of solid colors with no gradients or fine lines, no photos and no small text. Text cannot be stitched smaller than 1/4". See Artwork Guidelines for more information.

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    How long does it take to have my logo digitized?

    Turn-around for digitization is usually around two business days. We will email you a digital proof of your logo for your approval. You must approve your logo before your order can go into production. Delays in approving your proof may result in delayed delivery dates.

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    Can I change the color of my logo?

    Yes! You can do this in a few ways. When checking out or designing your product online, simply leave a comment regarding what colors you'd like to change. You can also change your logo colors during the proof process via email with one of our knowledgeable customer service representatives. Once you approve the color changes, we will add your logo to your account. If you want to match specific PMS colors, please provide those colors so we can select the embroidery thread color closest to your desired color. CMYK and RGB values are not acceptable for color matching. You may request a thread chart for assistance selecting your final embroidery colors.

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    Can you send me the digitized files?

    The digitized file is created in a proprietary format by our artwork team in order to give you the highest quality finished product available. Because of this, we cannot email or sell the digitized files. Your logo will be saved in your account and can be used on any of our thousands of embroidery-ready products, as well as in your Share & Sell™ store or Custom Shop.

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    Online Designer

    How do I get a quantity discount with same design on different styles?

    On our website, we always show the best possible quantity discount price for orders of a single style and color. If you need multiple styles and colors for your order, save your design and give us a call toll free at 877-535-5646, Mon. - Fri. 8:00am - 7:00pm EST. One of our sales representatives will work with you to get you the best quantity price and place your order.

    Please note that individual personalization on orders may offset quantity discounts. Consult a sales representative for more information.

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    I'm trying to design, but I'm stuck.

    If you cannot design your product the way you would like, don't worry - we're here to help!

    For simple changes such as removing the background color from an uploaded image or changing the embroidery thread colors on an embroidered clipart element, simply add design instructions while designing your order. Click the "ADD NOTES" button at the top right of the Online Designer to open a comment box where you can enter any special instructions for your design.

    For help & best pricing on large or complex orders, decoration options not available on site, youth & adult combos, or multiple styles & colors, please save your design and give us a call toll free at 877-535-5646, Mon. - Fri. 8:00am - 7:00pm EST. One of our sales or technical support representatives will work with you to answer any questions and help you place your order.

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    How do I add a decoration to the back, sleeve, or other area of my product?

    Most of our products offer design options on the back, down-the-sleeve, on the shoulders, and/or down-the-leg. To see if the product you are designing has one of these options available, simply look at the "ADD DESIGN LOCATIONS" panel, in the upper left corner of the online designer. Each small thumbnail represents an available decoration location. To begin designing on one of these locations, just click on the thumbnail.

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    How do I pick a new product?

    To pick a new product, click on the Step 1 "Product" button.

    When Step 1 expands, click the "CHOOSE NEW PRODUCT" button to open the product selection window. Use the categories to navigate to the desired product and click the "CHOOSE THIS PRODUCT" button once you have decided.

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    What is a dark upcharge?

    When printing a design onto dark-colored garments, a white base-layer must be added first to ensure high print quality. A dark upcharge is added to products requiring this extra printed layer. The exact fee may vary based on decoration method, number of decoration locations per garment, and quantity of decorated items being ordered. If you have any questions or concerns about the dark upcharge, please contact our helpful sales team toll free at 877-535-5646, Mon. - Fri. 8:00am - 7:00pm EST.

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    How do I change the color of my text or design?

    For Text: Clicking on a text element will automatically open Step 3 "Edit Design" in the Online Designer workbench. Below the text field, there will be a color dropdown box. Clicking on this dropdown will open a color selection panel. Select your text color from a variety of available options.

    For Clipart Elements: Clicking on a clipart element will automatically open Step 3 "Edit Design" in the Online Designer workbench. Below the size slider, there will be a color dropdown box. The color dropdown box will contain all colors available for that clipart element. Changing a color in the dropdown changes the color of the clipart.

    In Template Mode: Clicking any portion of a design template will automatically open Step 3 "Edit Design" in the Online Designer workbench. You will see a color dropdown box that contains all colors available for that template. Changing a color in the dropdown changes the color within the template.

    Example: If you are using a one-color or two-color template, the color dropdown box will only have one or two colors available, respectively. Changing a color using the color dropdown box in a one- or two-color template will apply that color to the whole template.

    Please note that white ink may not print on light colored garments. Also, our Online Designer allows you to put colors on your products similar to those of the actual product. Please design your products with sufficient color contrast for best final results.

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    What does "Preview Unavailable" / "proof" mean?

    When you see "Preview Unavailable" after uploading an image, it means that the image was either too large or is not a valid image type to provide a live preview in the Online Designer. This does not mean that the image will not work. We always encourage you to use high resolution or vector artwork when designing.

    If you see a "Preview Unavailable" message, simply move the placeholder into the appropriate place on your garment. Once you place your order, our graphics production department will update your digital proof for you, which will be emailed for approval within 1-2 business days.

    Our Art Help Desk is available to review your image files and provide assistance as needed. Please refer to Artwork Specifications for more information.

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    Note About Online Designer Preview Accuracy

    The Online Designer allows you to see a preview of your custom apparel as you design it. Please note that this preview is not an exact representation, and is meant only to give you a general idea of the end result. We have standard locations for decoration (e.g., left/right chest areas, back, under back collar) that may vary slightly from what you see in your Online Designer preview. Our production team will always work to make sure your design looks its best on the custom apparel products you order. Slight deviations between the Online Designer preview and your final product should not be considered errors.

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    I received a warning that the colors I chose for decoration closely match the colors of the product I selected. Do I need to change anything?

    This warning tells you that the decoration colors you've selected closely match the color of your product. You may choose to keep the colors as you have selected them if creating a "tone on tone" design was your intention. The warning is simply to let you know that the design may be difficult to read or view if left in the selected colors, and to give you the opportunity to adjust those colors if you want to do so.

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    How do I add player names and numbers?

    To add team names and numbers to printed shirts, look for the Step 4 "ADD LOCATIONS / NAMES AND NUMBERS" button on the left-hand side of the Online Designer.

    If names and numbers are available on your product, click this button and select the option to "ADD A NAME AND NUMBER TEMPLATE TO YOUR DESIGN."

    This will let you choose the appropriate name / number design template to add to the back of your shirt. Once selected, a "My Roster" window will open up and you will be able to enter all of your team names, numbers, and sizes.

    Please note that all names added using a roster template will be decorated in all capital letters, even if you enter both uppercase and lowercase letters into the system.

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    How do I change embroidery thread colors?

    If you would like us to stitch your design in different colors than the ones you see on your screen, simply add a note to your order in the Online Designer or Shopping Cart before completing your purchase. You cannot adjust the embroidery thread colors on your own in the Online Designer, but we're happy to take care of that for you.

    Click here to see how to add special instructions to your order.

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    How will my shirts be decorated?

    Please refer to Decoration Options for more information on our decoration methods and to determine which method will be used for your order.

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    How do I remove a design from a location?

    If you added a design to your product that you would like to remove, click on it within the design and then click the corresponding DELETE button, located in the left hand Step 3 "EDIT DESIGN" panel. You can remove as many elements of your design as you wish by clicking them one at a time and selecting DELETE.

    Be sure you click the correct element within your design before deleting, as there is no Undo button.

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    Can I mix Print and Embroidery?

    Some embroidered products offer high-quality back printing decoration options. Please check carefully as you create your design to see if the decoration on your garment will be imprinted or embroidered.

    We only offer a limited selection of mixed-decoration options online. However, you can call toll free at 877-535-5646, Mon. - Fri. 8:00am - 7:00pm EST to speak with one of our sales representatives. They can assist you in creating a mixed-decoration order.

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    Can I add group/uniform names to my embroidered shirts?

    Yes! You can save time by designing one product and filling out your group uniform order using our intuitive roster system. You no longer have to design separate products for your group.

    • Use words such as "YOUR TEXT", "ABC" and "SECOND LINE" as sample placeholders where roster names will be replaced.
    • Please note that names will be embroidered on the right chest area only.

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    How do I add additional design instructions?

    At any point while designing your order, you can click the "ADD NOTES" button at the top right of the Online Designer. This will open a comment box where you can enter any special instructions for your design.

    Please note that requests for additional placements or design assistance may result in added costs and can delay order delivery.

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    Will the background color of my image be printed/embroidered?

    Flat background colors are automatically removed during production unless you leave a note asking for it to be kept as is. You may also be able to remove some background colors during the image upload process in the designer. Additionally, you may add comments to your order to ensure that any backgrounds in your uploaded images are removed properly.

    Click here to see how to add special instructions to your order.

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    How do I add and edit text?

    You may click on any text element in your design template to change its value. Click the text once to highlight it, and a text input box will appear in the workbench under Step 3 "Edit Design." Change the value in the box and click the "Go" button to update the text element. If you selected one of our pre-made design templates, you will not be able to add additional lines of text or clipart through the Online Designer. To add additional text or clipart to a design template, please call toll free at 877-535-5646, Mon. - Fri. 8:00am - 7:00pm EST to speak with one of our friendly sales representatives.

    You may also delete any text element by clicking it and using the "Delete Text" button.

    To Add/Edit Text in Original Designs

    Click the "Add Text" button located under Step 2 "Design Options" of the Online Designer workbench for each line of additional text you want to add.

    There are several advanced text editing options located under Step 3 "Edit Design" of our Online Designer workbench. To view the text editing options, click the text element you wish to modify.

    Resize Text: In the "Edit Design" panel, move the size slider bar to the left or right to change the size of the text.

    Text Font: To change the font, simply select a new one from the Change Font dropdown box.

    Text Color: Click the color dropdown box to view all available colors. Choose a color to see your text color change on the product.

    Choose the "Advanced Options" link for the following features:

    Align & Rotate Text: To rotate or align your text in the design area, click the "Align / Rotate" button in the text options area. In the "Align / Rotate" panel, there are options to rotate text 90 degrees clockwise or counter-clockwise and align the text to the design area (horizontally, vertically, or both). There is also an option to show a design grid. Note: rotations are always 90 degree turns.

    Change Text Shape: If your text element is highlighted, select from the different text shape options and watch your text take form.

    Text Layering: To bring your text to the front or push it to the back, click the appropriate "move layer" up/down button.

    Choose the "Special Effects" link for the following features:

    Metallic: If you choose this option, your design is printed on a high-quality metallic silver film which gets heat imprinted on your garment. Colors in your design will print with metallic background shine while white will print as silver metallic. Note: Add $4.00 per design location with Metallic special effect.

    Distress: If you choose this option, your design will be printed with a worn vintage look.

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    How do I change the color of my shirt?

    On the left-hand side of the screen near the top of the Online Designer workbench, click on Step 1 "Product." Click the product color dropdown to see all available product colors. Selecting one of the colors will change the product color.

    Note: Full color, direct-to-garment printing works best on light colored shirts.

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    How do I upload a photo or image?

    In our online designer, select the Add Images tab, and then click the "Upload My Image" button. In the pop-up window, click Choose File to find the image you would like to upload from your device.

    To remove a background color from your upload, click the "Remove Background" toggle button to turn on background removal.

    Some file formats may not offer a live preview, however, any valid image format is acceptable for upload. Click the Submit button to preview your image on your product.

    Refer to our Artwork Guidelines for information on the ideal file types and more.

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    How do I save, view, edit, print and buy my design?

    Save your design by clicking the "Save Design" button at the top right-hand corner of the Online Designer. A pop-up window will appear, asking you to Name Your Design and enter an Email Address for easy reference. Click the "Save My Design" button to generate a web link from which to retrieve your design. You can also e-mail your design to yourself and your friends, share your design on Facebook or Twitter, or purchase your design.

    Paste the link into your browser and you can view, edit, print and (re)order your design at any time.

    To purchase your design, click the green "Buy Now" button.

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    How is embroidery priced?

    When you choose the embroidered option, the price will include a single left chest or cap embroidery placement.

    As you add items/placements to your order, our calculator will update your sub-total. The more you buy, the more you save. We offer generous quantity discounts on both the per-unit garment charge and the cost of additional embroidery placements.

    When you finish selecting your embroidery options, press the "Buy Now" button and your options will be stored in our shopping cart.

    Pricing for embroidered decoration includes the first 10,000 stitches for digitized files. Depending on the complexity of your logo, you may be charged stitch overage fees for any digitized file that results in 10,000+ stitches. Learn more about stitch overages.

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    How will my jerseys be printed?

    Jerseys are usually printed with the cadcut printing process. This process uses high-performance print/cut technology to create designs that are contour-cut and applied to garments with heat-press technology. The specialized films that we use are extremely durable, and soft to the hand. This application is a great method to apply team names and numbers to athletic uniforms and for dark garments. For dark garments, we use an opaque film that prevents the garment color from bleeding through the graphic. Learn more about cadcut printing.

    If you are placing a high quantity order, your jerseys may be screenprinted. Learn more about screenprinting.

    Cadcut designs should be no larger than 12" x 12". Please refer to Artwork Guidelines for more information. For questions or assistance converting your file to vector format, call us at 877-535-5646, option 3 for Art Help.

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    How do team jersey prices calculate?

    Our Team Uniform Designer makes it easy to organize your order. Pricing includes two prints: a one-color print on the front and back, or a two-color print on a single side. Please note that a one-color player name and number on the back of a team jersey is actually considered two prints as it utilizes two decoration locations. Our calculator will add $3.95 for each additional color or placement. Bulk discounts may apply. Please contact our helpful sales representatives at 877-535-5646, Mon. - Fri. 8:00am - 7:00pm EST for more information.

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    What fonts are available for embroidery designs?

    Here are the available embroidery font options:

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    What layouts are available for embroidery templates?

    Here are the available embroidery template layout options:

    LOGO ONLY
    LOGO ONLY
    Display your logo
    up to 4" x 4"
    STRAIGHT TEXT
    STRAIGHT TEXT
    Can use different fonts
    for each line
    BAR DESIGN
    BAR DESIGN
    Line 1: Up to 4 letters
    Line 2: UP to 20 letters
    ARCHED TEXT

    ARCHED TEXT
    Cannot use script fonts
    UPPER CASE suggested
    ARCHED LOGO

    ARCHED LOGO
    Cannot use script fonts
    STRAIGHT LOGO

    STRAIGHT LOGO
    Text can be above
    or below logo
    STRAIGHT LOGO

    PERSONALIZE YOUR NAME
    In Script or Block fonts
    Diamond Monogram Logo

    DIAMOND MONOGRAM
    Last name initial larger
    and in the center
    Three Letter Monogram Logo

    THREE LETTER MONOGRAM
    Three letters normally laid out with the actual order of the name
    TWO LINES WITH LOGO

    TWO LINES WITH LOGO
    LOGO BETWEEN 2 LINES

    LOGO BETWEEN 2 LINES
    THREE LINES OF TEXT

    THREE LINES OF TEXT
    ARCH TEXT ABOVE LOGO

    ARCH TEXT ABOVE LOGO
    ONE LINE UNDER LOGO

    ONE LINE UNDER LOGO
    TEXT OVER SINGLE LETTER

    TEXT OVER SINGLE LETTER
    ARCH TEXT SPORTS OVAL

    ARCH TEXT SPORTS OVAL
    2 LINES SPORTS OVAL

    2 LINES SPORTS OVAL
    ARCH/STRAIGHT SPORTS OVAL

    ARCH/STRAIGHT SPORTS OVAL

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    What are my embroidery thread color options?

    Here are the available embroidery thread options:

    1001
    1060
    1149
    1118
    1066
    1070
    1344
    1111
    1232
    1109
    1321
    1110
    1033
    1343
    1112
    1012
    1041
    1040
    1160
    1088
    1095
    1295
    1133
    1177
    1134
    1167
    1243
    1043
    1049
    1249
    1051
    1380
    1280
    1370
    1106
    1223
    1024
    1137
    1065
    1025
    1021
    1173
    1078
    1147
    1381
    1384
    1374
    1035
    1174
    1056
    1058
    1130
    1239
    1000
    1709
    1950
    1995
    1946

    You can use the numbers below the color swatches when asking for changes in thread colors.

    Click here to see how to add special instructions to your order.

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    Ordering

    HELP! I have a complex order that is difficult or can't be placed online. Can I call you?

    Absolutely! Our friendly and knowledgeable sales representatives are here to assist with your order. For help and our best pricing on large, complex orders, decoration or product options not available on site, youth & adult combos, multiple styles & colors, bundles and package deals, or any other option not found online, call us toll free at 877-535-5646, Mon. - Fri. 8:00am - 7:00pm EST. We look forward to working with you!


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    I'm ordering for a group. How can I do that?

    Group Orders

    You can order for one person, a few people, or a large group on LogoSportswear - it's easy! There are two ways to order:

    • Select your products, customize them, add them to your cart and check out.
    • NEW! When ordering for a large group, you can now use Group Order. With Group Order, you can create a group, select multiple products, and then share the group with members of your team. Members can then each select their own size, name and/or number for each product. Once everyone in your group has provided their size and information, you can place one order for all products.
    • Have a very large or more complex order? Contact one of our expert sales reps to help you with your order. Call 877-535-5646, Mon. - Fri. 8:00am - 7:00pm EST.

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    When should I expect my order to arrive?

    Most custom products are delivered in approximately two weeks. View the estimated delivery times for every product (blank or decorated) on their product information pages.

    In-stock, blank products can typically be delivered within a few business days.

    In-stock, custom products with FT (Fastest Turnaround) icon can be delivered faster than many other products. Please note that products may have exceptions, so you should always refer to the delivery options in your shopping cart.

    We offer a limited selection of products with extremely fast turnaround, some of which can be delivered in as little as three business days. Learn more and shop these products.

    Order processing begins the next business day after an order is submitted. If the order requires artwork or embroidery approval, processing time begins the next business day after the design or logo is approved in writing (via email). Any delays in final design approval will delay your order.

    Delivery time will vary based on the delivery option selected for the order. Delivery will take longer if the order includes custom items with extended delivery windows. Add products to your Shopping Cart to view available delivery options and dates.

    Shipping to AK, HI and International will add additional days to delivery time. Please see more information on International Shipping.


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    Will you contact me after I place my order?

    Yes, you will receive emails from LogoSportswear once your order is placed. Some of these emails will not require a response, such as order confirmations or a notice of shipment. Other emails, however, will require a response from you before we can proceed with your order. Please check your email to see if you need to approve a digitization proof, respond to a backorder, confirm design requests made in the comments section of the Online Designer, or approve any other aspects of your order. Delays in your response to these or other important emails may result in delayed delivery dates.


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    International Shipping

    We are able to ship to addresses outside of the United States, including military addresses (APO, etc.), through United States Postal Service (USPS) Priority Mail. However, because of the added cost of shipping internationally, we must charge an additional fee for shipping international orders (not applicable for military addresses). All shipping fees will be included in your cart before submitting your order. We do not ship to International PO boxes.

    Shipping fees do not reflect any customs or duty fees, which are the buyer's responsibility.

    For international orders without a postal code, please enter "na" under postal code in the Shopping Cart.

    International shipping will add additional days to delivery time. We are unable to guarantee delivery dates on International orders. Free shipping promotions are NOT applicable on international orders.


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    How can I track my order?

    Check your order status anytime by visiting the Track Your Order page. Clicking this link will redirect you from current page to the accounts area.

    You can also view your order history, track your orders, place a re-order, and much more by signing into your LogoSportswear account.


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    Accepted Forms of Payment

    We accept payment via American Express, Discover, MasterCard, VISA, PayPal, and Amazon Payments.


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    Returns, Exchanges & Cancellations


    We want you to love your order

    If you don't, for any reason, let us know. Even though every customer experience is different, we want every order to end up the same - with a happy customer.

    We appreciate your business and are committed to your happiness. Call us at 877-535-5646, Mon. - Fri. 8:00am - 7:00pm EST and let our Customer Care Specialists do what they do best!

    Canceling an Order

    We hope you never have to cancel an order with us, but we understand that it sometimes happens. To cancel an order, contact us. If you are canceling an order for a reason other than backorder/stock issues, there is a 15% restocking fee.


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    Selling

    Share & Sell™

    What is Share & Sell™?

    The Share & Sell™ service allows individuals to open online stores to sell their designs on customized apparel while earning a 15% commission on each sale. Individuals can also choose to decline commissions on their stores, providing a centralized online location for others to buy their designs at our base price.

    Share & Sell™ has no inventory investment for the seller and is fast and easy to set up. Our simple store building tools help people open their online store and easily share/sell their designs on websites, blogs and social networking sites.

    We manage every aspect of the business, including order management, fulfillment, secure payment processing and customer service. All you have to do is share your store information and promote your products.

    Learn more about Share & Sell™.

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    How do I set up my Share & Sell™ store? Which products can I add?

    Go to the Share & Sell™ page to set up your store. Scroll to the bottom of the page and fill out the form labeled "Open Your Own Store." Once this form is completed, click the "Open Your Store" button. You will then be able to edit the appearance of your store and choose what products to sell.

    All products with a printed decoration option can be sold in Share & Sell™ stores. Embroidered products created using our free embroidery templates and free embroidery clipart can also be added to your store.

    To use a custom embroidered logo, the logo must be digitized before you can add it to products for your store. There is a one-time, non-refundable fee to digitize your logo, which turns it into an embroidery-ready format. Please refer to the Digitization section for more information on the process and applicable fees.

    When you choose and design a product, you will see a gray "SELL" button in the top right corner of the Online Designer. Click the SELL button to add the product to your store.

    If you have created designs with us in the past, use the "Bulk Create" button in your store's administration panel to add many products to your store at one time.

    Contact us with any questions or issues regarding your Share & Sell™ store.

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    How do sales commissions work?

    LogoSportswear sets the selling price for products in your store. You can choose to either receive a 15% commission on every item sold OR to discount the products in your store by 15% (saving your customers money) without receiving any commission. Please see Can I decline commissions and operate a no commission store? for more information.

    When someone buys custom apparel from your store, we will produce and ship the product directly to the buyer within 2 weeks (some products/decoration options require a longer production time). If you've decided to accept the 15% commission, we will credit your account 15% commissions on net sales (less shipping and returns if applicable).

    Commissions can be given as store credit, or you can receive a monthly check if the store has earned $50.00 or more. You can only request store credit if you have accumulated $20.00 or more in commissions. To request store credit, please contact us and include the name or URL of your store.

    Examples:

    • If you sell $500.00 of merchandise in April, we will send you a check on May 1 for $75.00. [$500.00 × .15 = $75.00]
    • If you sell $200.00 of merchandise in April, you can request a gift certificate for $30.00 or wait to accumulate more sales commission. If in May you sell an additional $200.00 of merchandise, we will send you a check on June 1 for $60.00. [($200.00 + $200.00) × .15 = $60.00]

    Affiliate sale reports can be accessed from your LogoSportswear account. You can view details such as order and payment history. You can then fine tune your store based on past performance.

    Please note, LogoSportswear also offers an Affiliate Network, which is a great way to earn additional revenue through your web site. If you are a LogoSportswear or TeamSportswear Share & Sell™ store owner, you cannot earn commissions as an Affiliate by linking to your own Share & Sell™ store or products.

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    How do I receive payments?

    There are two payment options for Share & Sell™ store owners. If you have earned a minimum of $50.00 in commissions, you can receive a check (sent out monthly). If you have earned a minimum of $20.00 in commissions, you can choose to receive store credit.

    To request store credit, please contact us and include the name or URL of your store.

    Please see How do sales commissions work? for more information.

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    Do you have quantity discounts?

    We offer quantity discounts so Share & Sell™ store owners can buy in bulk and sell product in physical locations. Bulk pricing is displayed below the regular pricing within your store. For Share & Sell™ stores, quantity discounts stop at 48 pieces. To place larger orders, please call toll free at 877-535-5646, Mon. - Fri. 8:00am - 7:00pm EST for a quote.

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    What are the rules when picking a store URL?

    Your Share & Sell™ store URL is the web address that customers will use to access your store. It can only contain letters (a-z, A-Z) and numbers (0-9), and cannot have any spaces, hyphens or underscores. Please note that the URL is case insensitive.

    Though technically allowable, some URL's are not recommended due to potential confusion for your customers. For best results, try to pick a simple name that directly relates to your Share & Sell™ store.

    Acceptable URLs:

    • mystore » https://mystore.logosoftwear.com
    • SuperStore » https://SuperStore.logosoftwear.com
    • number1store » https://number1store.logosoftwear.com

    Not Recommended:

    • httprobsstore » https://httprobsstore.logosoftwear.com CONFUSING
    • wwwawesome » https://wwwawesome.logosoftwear.com CONFUSING

    Unacceptable:

    • My Store » INVALID
    • Super_Store » INVALID
    • #1store » INVALID

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    Can I decline commissions and operate a no commission store?

    Share & Sell™ store owners can choose not to accept commissions in order to offer products at a reduced rate, passing the savings along to their customers.

    To decline commission on your store, simply select "decline commissions" when creating your Share & Sell™ store. Existing storeowners can contact us to change their store status from commission to non-commission, and vice versa.

    For Share & Sell™ stores that have already accumulated commission and submit a request to become a non-commission store:

    • If you have earned $50.00 or more in commission, we will send you a check for that amount.
    • If you have earned $20.00 - $50.00 in commission, you will receive a gift certificate for store credit.
    • If you have earned less than $20.00 any existing commissions will be zeroed out.

    Non-commission stores are NOT eligible to receive commission checks or store credit.

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    How do I contact you for help?

    For questions about the Share & Sell™ Program, please contact us.

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    What does Bulk Create do?

    Bulk Create allows you to create multiple products for your Share & Sell™ store using one design. Within your store's admin area, click the "Bulk Create" button and choose the design that you would like to use. If no eligible designs exist, you will be prompted to open our Online Designer and create a design.

    After choosing your design, you'll see a selection of products eligible to use that design with a preview showing the design. Below each product will be a selection of available product colors. Click on the color swatches to preview your design.

    Note: You can choose multiple colors for each product. However, we limit you to 10 selections at a time so the process doesn't become slow.

    When you finish choosing your items, click the "Add Products" button at the bottom of the page to add your selections to your Share & Sell™ store.

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    How do I add products with my custom embroidered logo to my Share & Sell™ store?

    To add a custom logo embroidered onto your products, your logo must be digitized. Digitization is the process of converting your logo to a stitch-ready format for use with our industrial embroidery machines. There is a one-time, non-refundable fee to digitize your logo. Click here to digitize your logo.

    Once your logo is digitized, you can easily add it to embroidery-enabled products in your store. Learn more about Digitization.

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    How can I password protect my store?

    You can keep your Share & Sell™ store private through password protection, which means that only people with the password can enter and purchase from your store. To password protect your store, log in and click on the SETTINGS tab of your blue Share & Sell™ Manager. Enter a password in the section titled "Password Protect Your Store," and distribute this password in a secure way to only those people whom you wish to access your products.

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    Custom Shops

    What are Custom Shops?

    Our new Custom Shops platform allows you to create your own online apparel store. With Custom Shops, you can:

    • Quickly Customize Over 2,700 Products
    • Outfit Your Entire Staff
    • Bundle Individual Small Orders Into Large Group Orders

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    How do I create my own Custom Shop?

    It's easy! Click here to use our simple step-by-step system to create your Custom Shop.

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    How much does it cost?

    Custom Shops is completely free! There are no upfront costs to using Custom Shops for printed apparel. If you want to offer embroidered apparel, there is a one-time, non-refundable fee to have your logo converted to stitch-ready format so that it can be used on our embroidery machines. Learn more about Digitization.

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    Is Custom Shops available outside of the United States?

    Yes! You can set up your shop from outside of the United States. You may also sell and ship to customers outside of the United States.

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    Will I earn commission on sales in my shop?

    The Custom Shops program does not have any revenue sharing or commission structure. If you are looking to earn commission, we recommend our Share & Sell™ program. You can also set up free, custom apparel fundraising campaigns through our sister site, tfund™.

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    What type of decoration does Custom Shops offer?

    Custom Shops allows you to decorate thousands of printed or embroidered products. Available decoration methods vary by product style.

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    Will you help me with my design?

    While we don't offer any logo or graphic design services for our Custom Shops program, we can try to answer any questions you may have once you're ready to set up your store. Contact us for assistance.

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    Who handles customer service?

    If you create a private shop and opt to provide the purchase request feature (which works like a purchase order system), you may be required to assist your customers.

    Otherwise, LogoSportswear will take care of the customer service process.

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    What is a purchase request?

    Purchase requests allow your employees to submit order requests to a central location so a single order can be placed. With a larger, single order, you can qualify for quantity discounts on orders of the same product (and color) and will receive a single shipment for easy distribution.

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    Can I offer my products in multiple colors?

    Custom Shops allows you to select which colors you'd like to offer for your selected products.

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    Can my Custom Shop have multiple administrators?

    You can add additional administrators after you complete setting up your Custom Shop.

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    Is there a limit to the number of Custom Shops I can have?

    There is currently a limit of 25 Custom Shops per user. However, you can create as many user accounts as you'd like.

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    tfund™

    What is tfund™?

    tfund™ is a custom apparel crowdfunding site that allows you to sell custom t-shirts, sweatshirts & and more to raise money for your cause, project, organization, or event without risks or upfront costs. Create a campaign or visit the tfund™ FAQ page for more information.

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    Your Account

    Can I set up an account on LogoSportwear.com?

    Absolutely! With a personalized account, you can keep track of your LogoSportswear and TeamSportswear order history, saved designs, and other relevant information.

    To create an account, you can either click Create a New Account at the top of our Account page or follow the prompts as you complete an order.


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    I don't think I have an account with LogoSportswear. How can I check?

    If you have ordered with us before but never created an account, you can easily set up an account.

    Head to our Account page and complete the Create a New Account form, filling in the appropriate e-mail address and your desired password.

    Once you have completed the form, click Register to create your account. Your username and password will be sent to the e-mail address provided for reference, and you will be automatically signed in to your new account.


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    I forgot my password. How can I recover it?

    If you have forgotten your LogoSportswear account password, we can reset it for you. Visit the Forgot Your Password page or click "Forgot Your Password?" on the account sign in page to get started.

    Enter your e-mail address and the security verification code within the image. If you have any trouble making out the letters, just click the "Try another image" link below to refresh the image. After clicking submit, you will be sent an email with instructions on how to change your password.

    You can also contact our helpful Customer Service department toll free at 877-535-5646 to reset your password. Be ready to confirm customer account information such as address and phone number in order to have the password reset.


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    How do I find and manage my saved designs?

    Once you have signed in to your LogoSportswear account, you will see a variety of options pertaining to your account information. Click "Saved Designs" in the "Your Designs" area to view your existing designs. You can also head to Find Your Saved Design and enter the Design ID to find a specific design.

    The manager will sort your designs by designs you have already ordered and ones you have saved but have not yet ordered.

    The dots under the design image refer to the placements on the design. If there is more than one dot below an image, click between the two to view the different placements. Click the Design Options dropdown to select from the following options:

    • Start With This Design
    • Buy Now
    • Rename Design
    • Remove Design
    • Email This Design
    • Create A Store

    Note: Designs deleted from your account may not be able to be recovered at a later date if removed in error.


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    What do the status messages mean next to my order?

    If you see a message next to your order that says "Awaiting Customer Approval" or "Backorder," that means that we are awaiting feedback from you before we proceed with your order. Please check your email to look for a message from our team. We may not be able to move forward with your order until we hear from you, so a delay in your response could result in a delayed delivery date.

    If your order shows as being "In Production," that means we are currently working on your order. Keep an eye on your email for updates regarding shipment and delivery.


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    Where can I find my previous orders?

    The Your Orders section of your LogoSportswear account has links to View All Orders, Open Orders or review your Reward Points. Your customer ID number can be found in View All Orders, as well as in Billing/Shipping Info under Your Account.


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    How do I find my customer ID?

    This number can be found in your LogoSportswear account in View All Orders under Your Orders as well as in Billing/Shipping Info under Your Account.

    Your customer ID will also appear on the packing slip of any previous LogoSportswear order.


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    Terms & Policies

    Anti-Sweat Shop Policy

    LogoSportswear supports high standards for manufacturing labor conditions. Accordingly, we seek to work with suppliers who promote such standards within their operations. LogoSportswear relies upon referrals, reputation and, in some cases, personal inspections to identify such vendors.


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    Policies Regarding Returns, Exchanges and Cancellations

    Please visit the Ordering section of our Help Center for this information.


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